Refund policy
Return & Refund Policy
At Nerivoa®, we offer different return policies depending on product type to ensure fairness, safety, and hygiene compliance.
🧴 Topical Products (Creams, Gels, Personal Care)
90-Day Money-Back Guarantee
You may request a refund within 90 days of delivery.
Because these products must be tried to evaluate effectiveness:
👉 Opened or used products are still eligible for refunds.
Returns are usually not required for hygiene reasons.
⚙️ Devices & Equipment (Ultrasonic Therapy Devices)
Due to the electronic nature of these products, the following conditions apply:
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Returns accepted within 90 days
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Item must be in good condition
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All accessories included
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Not damaged due to misuse
Returns may require the product to be shipped back for inspection.
If approved:
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refund or replacement provided
Used devices showing excessive wear, damage, or misuse may not be eligible.
💊 Supplements & Consumables
For safety and hygiene reasons:
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Unopened products → eligible for return within 90 days
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Opened products → generally not eligible unless defective or damaged
This policy complies with health and consumer safety regulations in many regions.
If you experience an issue, please contact us — we may offer store credit or a replacement at our discretion.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
We will provide a replacement or refund at no cost.
How to Request a Return or Refund
Contact us:
Include:
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Order number
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Issue description
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Photos (if damaged)
🌎 Regional Consumer Rights
🇦🇺 Australia
Goods come with guarantees that cannot be excluded under Australian Consumer Law.
Customers are entitled to repair, replacement, or refund for major failures.
🇪🇺 European Union
You have the right to cancel your order within 14 days of delivery.
Exceptions may apply to:
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opened hygiene products
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supplements
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personal-use items
Refund Processing
Refunds are issued to the original payment method within 5–10 business days after approval.