Help Center
How can we help?
Track an order, start a return, or get help with your device. Still stuck? Real people in Kalispell, Montana are here Monday to Friday, 8 AM–4 PM MST.
Track your order
Where's my order?
Every order ships with tracking. Here's what happens after you check out.
- 1Order placedYou'll get a confirmation email right away.
- 2Packed & shippedUsually within [1–2 business days], with a tracking link by email.
- 3On its wayMost US orders arrive in [X–Y business days].
- 4DeliveredYour 90 days start the day it arrives.
Check your order status
The fastest way: open your shipping confirmation email and tap the tracking link inside. It always shows the latest delivery update.
You can also sign in to your account to see your orders and their status.
Can't find your order number or shipping email? Contact us with your name and email and we'll look it up for you.
Honest answers, in plain English
How long does shipping take?
Most US orders arrive within 5–8 days. You'll get a shipping email with a tracking link as soon as your order leaves us.
How do returns and the 90-day guarantee work?
Use your product at home for up to 90 days from the day it arrives. If it's not right for you, contact our team, send it back, and we'll refund your purchase. Please get in touch before sending anything so we can give you the return details.
Can I use a device if I have a pacemaker or implant, am pregnant, or have an open wound?
Please talk to your doctor before using any of our devices if you have a pacemaker or other implanted electronic device, are pregnant, or have open wounds, broken skin or an infection in the area you want to treat. Our team can't give medical advice, but your doctor can tell you what's safe for you.
Are your products FDA approved?
No. Our products are made in an FDA-registered facility — that is not the same as being FDA approved or FDA cleared, and we'll never claim otherwise. We think you deserve to know the difference.
Can I use it if I have diabetes?
Many of our customers live with diabetic neuropathy. Because neuropathy can reduce feeling in your feet, check your skin before and after each session and stop if you notice redness, irritation or discomfort. If you're unsure whether a product is right for you, ask your doctor first.
Is conductive gel included?
Yes. Every ultrasound device comes with conductive gel in the box, so you can start right away. Use a thin layer on the skin for each session. When you run low, you can reorder our conductive gel.
Do you ship internationally?
Countries we ship to, delivery times and any duties or fees are listed in our Shipping Policy.
How do I reach your support team?
Send us a message with the contact form below, or email us at lacynerivoa@nerivoa.com. Real people in Kalispell, Montana reply Monday to Friday, 8 AM–4 PM MST. We can help with orders and products, but we can't give medical advice.
Contact us
Talk to a real person
Our small team in Kalispell, Montana answers every message ourselves, Monday to Friday.
Other ways to reach us
Closed weekends and US holidays
Have a medical question? Our team can help with orders and products, but we can't give medical advice. Please talk to your doctor about your symptoms.