Hi! How can we help?

Below are some of the most commonly asked questions we get from customers. If you don’t find the answer you’re looking for, call our friendly support team at 1 (888) 840-7142 or submit a help ticket on our Contact Page and we’ll be happy to help!

Frequently Asked Questions

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Who should not use this device?

If you have a pacemaker, are pregnant, or have serious medical conditions, consult your physician before use.

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Do you offer a guarantee?

Yes. Try it risk-free with our 60-day money-back guarantee.

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How many customers use it?

Thousands of customers trust our formula daily for comfort and mobility support.

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What are the active ingredients in Nerivoa?

Powered by three clinically trusted nutrients:
• Methylcobalamin (Vitamin B12) – supports nerve repair and healthy nerve signaling
• Benfotiamine (Vitamin B1) – helps protect nerves from inflammation and damage
• Stabilized R-Alpha Lipoic Acid – provides powerful antioxidant support
Plus a blend of essential vitamins and calming botanicals including Vitamin D, B2, B6, Feverfew, Passionflower, Skullcap and Oat Straw to promote overall nerve comfort and relaxation.

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What is Methylcobalamin (Methyl B12)? How is it different from regular B12?

Most B12 supplements use Cyanocobalamin, a synthetic form that your body must first convert before it can be used.

Methylcobalamin (Methyl B12) is the naturally active form of B12 that your body can use right away, helping support healthy nerves and energy levels.

Because it’s already in its active form, it’s easier to absorb and better retained by the body.

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What is Benfotiamine? How is it different from regular Vitamin B1?

Benfotiamine is a new type of vitamin B1. It is fat-soluble unlike Thiamine B1 which is water soluble. The result is that Benfotiamine can dramatically increase the levels of B1 in the bloodstream to help support nerve health. Studies have shown Benfotiamine to be absorbed 360% better than other, more common, forms of vitamin B1.

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How does the cream work?

Our fast-absorbing formula works directly on the skin to help soothe discomfort, relax tight muscles, and support healthy circulation in the affected area.

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How quickly will I feel relief?

Many customers feel a soothing sensation within minutes. Results may vary depending on the individual and severity of discomfort.

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Is it safe for daily use?

Yes. The formula is designed for daily use and made with skin-friendly ingredients. Always follow directions on the label.

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Does it have a strong smell or greasy feel?

No. It’s lightweight, non-greasy, and absorbs quickly without leaving residue.

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Can I use it with other treatments or medications?

Because it’s topical, it can generally be used alongside other treatments. If you have medical concerns, consult your healthcare professional.

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Where should I apply it?

Apply directly to feet, legs, hands, or any area where you experience discomfort.

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Who is this cream for?

Perfect for adults experiencing occasional nerve discomfort, tingling, or tired legs and feet.

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How does the device work?

The device uses gentle ultrasonic waves to help improve circulation and support the absorption of topical creams into the skin.

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Does it hurt?

Not at all. Most users describe it as a gentle warming or massage-like sensation.

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Can I use it with the cream?

Yes. Using the device together with the cream may help enhance absorption and maximize comfort.

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How often should I use it?

We recommend 5–10 minutes per session, 1–2 times daily.

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Is it safe for daily use?

Yes. The device is designed for safe at-home use when following the instructions provided.